Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter
• Engage our services and sign agreements
• Communicate with us via email or phone
• Use our client portal (when available)
• Schedule a consultation through our embedded scheduling tools

This may include your name, email address, phone number, company information, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about our services and respond to inquiries
• Send you technical notices, updates, and administrative messages
• Provide customer support and troubleshooting
• Send you marketing communications (with your consent)
• Protect against spam, fraud, and abuse through security measures such as reCAPTCHA
• Comply with legal obligations and enforce our agreements

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specific retention periods include:

• Contact form submissions: Retained for up to 2 years from the date of submission, or longer if an active business relationship is established
• Newsletter subscriptions: Retained until you unsubscribe or request deletion of your information
• Service engagement records: Retained for a minimum of 7 years following the conclusion of the engagement, in accordance with applicable tax and business record-keeping requirements
• Website analytics data: Collected in anonymized form and retained for up to 26 months

When personal information is no longer required, it is securely deleted or anonymized.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit, secure storage practices, and access controls. However, no internet or email transmission is ever fully secure or error-free.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. This helps us:

• Understand how visitors use our website
• Remember your preferences and settings
• Improve website performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more details, see our Cookie Policy.

6. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf. These providers are contractually obligated to use your information only as necessary to provide services to us. Third-party services we use include:

• Google reCAPTCHA v3: We use Google reCAPTCHA on our contact and callback forms to protect against spam and automated abuse. reCAPTCHA collects hardware and software information (such as device and application data, including IP address) and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
• Calendly: Used for scheduling consultations. When you use our scheduling widget, Calendly may collect information in accordance with their own privacy policy.
• Email delivery services: Used to send transactional and marketing communications. Your email address and name may be shared with our email service provider for delivery purposes only.
• Hosting and infrastructure providers: Your data may be stored on servers operated by third-party cloud hosting providers that maintain appropriate security certifications.

7. Newsletter

If you subscribe to our newsletter, we collect your email address and the page from which you subscribed. We use this information solely to send you periodic updates about our services, industry insights, and company news.

You may unsubscribe at any time by clicking the "unsubscribe" link included in every newsletter email, or by contacting us at privacy@creatos.ca. Upon unsubscribing, your email address will be removed from our mailing list within 10 business days.

8. International Data Transfers

Creatos Inc. is headquartered in Canada. Your personal information may be processed and stored in Canada, the United States, or other jurisdictions where our service providers operate. When your information is transferred outside of your home jurisdiction, we ensure that appropriate safeguards are in place to protect your data, including contractual obligations with our service providers to maintain the confidentiality and security of your information in accordance with applicable privacy laws.

9. Your Rights

Under applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of your data (where technically feasible)

To exercise any of these rights, please contact us at privacy@creatos.ca. We will respond to your request within 30 days in accordance with applicable law.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date above.